Wednesday, November 18, 2020

Common Job Interview Questions for ESL Learners

Kenneth Beare | Updated August 13, 2018

The first impression you make on the interviewer can decide the rest of the interview. It is important that you introduce yourself, shake hands, and be friendly and polite. The first question is often a
"breaking the ice" (establish a rapport) type of question. Don't be surprised if the interviewer asks you something like: 

  • How are you today?
  • Did you have any trouble finding us?
  • Isn't this great weather we're having?

This type of question is common because the interviewer wants to put you at ease (help you relax). The best way to respond is in a short, friendly manner without going into too much detail. Here are some examples of correct responses:

Common Interview Questions - First Impressions

Interviewer: How are you today?
You: I'm fine, thank you. And you?

OR

Interviewer: Did you have any trouble finding us?
You: No, the office isn't too difficult to find.

OR

Interviewer: Isn't this great weather we're having?
You: Yes, it's wonderful. I love this time of year.

OR 

Interviewer: Did you have any trouble finding us?
You: No, the office isn't too difficult to find.

Here are some examples of incorrect responses:

Interviewer: How are you today?
You: So, so. I'm rather nervous actually.

OR

Interviewer: Did you have any trouble finding us?
You: As a matter of fact, it was very difficult. I missed the exit and had to return via the highway. I was afraid I was going to be late for the interview.

OR

Interviewer: Isn't this great weather we're having?
You: Yes, it's wonderful. I can remember this time last year. Wasn't it awful! I thought it would never stop raining!

OR

Interviewer: Did you have any trouble finding us?
You: No, the office isn't too difficult to find.

Getting Down to Business

Once the pleasant beginnings have finished, it's time to begin the real interview. Here are a number of the most common questions that are asked during the interview. There are two examples of excellent replies given for each question. Following the examples, you will find a comment describing the type of question and important things to remember when answering that type of question.

Interviewer: Tell me about yourself.
Candidate: I was born and raised in Milan, Italy. I attended the University of Milan and received my master's degree in Economics. I have worked for 12 years as a financial consultant in Milan for various companies including Rossi Consultants, Quasar Insurance and Sardi and Sons. I enjoy playing tennis in my free time and learning languages. 

Candidate: I've just graduated from the University of Singapore with a degree in Computers. During the summers, I worked as a systems administrator for a small company to help pay for my education.

Comment: This question is meant as an introduction. Do not focus too specifically on any one area. The above question will often be used to help the interviewer choose what h/she would like to ask next. While it is important to give an overall impression of who you are, make sure to concentrate on work-related experience. Work related experience should always be the central focus of any interview (work experience is more important than education in most English-speaking countries).

Interviewer: What type of position are you looking for?
Candidate: I'm interested in an entry-level (beginning) position.
Candidate: I'm looking for a position in which I can utilize my experience.
Candidate: I would like any position for which I qualify. 

Comment: You should be willing to take an entry-level position in an English speaking company as most of these companies expect non-nationals to begin with such a position. In the United States, most companies provide many opportunities for growth, so don't be afraid to start from the beginning!

Interviewer: Are you interested in a full-time or part-time position?
Candidate: I am more interested in a full-time position. However, I would also consider a part-time position.

Comment: Make sure to leave open as many possibilities as possible. Say you are willing to take any job, once the job has been offered you can always refuse if the job does not appeal (not interest) to you.

Interviewer: Can you tell me about your responsibilities at your last job?
Candidate: I advised customers on financial matters. After I consulted the customer, I completed a customer inquiry form and cataloged the information in our database. I then collaborated with colleagues to prepare the best possible package for the client. The clients were then presented with a summarized report on their financial activities that I formulated on a quarterly basis.

Comment: Notice the amount of detail necessary when you are talking about your experience. One of the most common mistakes made by foreigners when discussing their former employment is to speak too generally. The employer wants to know exactly what you did and how you did it; the more detail you can give the more the interviewer knows that you understand the type of work. Remember to vary your vocabulary when talking about your responsibilities. Also, do not begin every sentence with "I". Use the passive voice, or an introductory clause to help you add variety to your presentation

Interviewer: What is your greatest strength?
Candidate: I work well under pressure. When there is a deadline (a time by which the work must be finished), I can focus on the task at hand (current project) and structure my work schedule well. I remember one week when I had to get 6 new customer reports out by Friday at 5. I finished all the reports ahead of time without having to work overtime.

Candidate: I am an excellent communicator. People trust me and come to me for advice. One afternoon, my colleague was involved with a troublesome (difficult) customer who felt he was not being served well. I made the customer a cup of coffee and invited both my colleague and the client to my desk where we solved the problem together.

Candidate: I am a trouble shooter. When there was a problem at my last job, the manager would always ask me to solve it. Last summer, the LAN server at work crashed. The manager was desperate and called me in (requested my help) to get the LAN back online. After taking a look at the daily backup, I detected the problem and the LAN was up and running (working) within the hour.

Comment: This is not the time to be modest! Be confident and always give examples. Examples show that you are not only repeating words you have learned, but actually do possess that strength.

Interviewer: What is your greatest weakness?
Candidate: I am overzealous (work too hard) and become nervous when my co-workers are not pulling their weight (doing their job). However, I am aware of this problem, and before I say anything to anyone, I ask myself why the colleague is having difficulties.

Candidate: I tend to spend too much time making sure the customer is satisfied. However, I began setting time-limits for myself If I noticed this happening.

Comment: This is a difficult question. You need to mention a weakness that is actually a strength. Make sure that you always mention how you try to improve the weakness.

Interviewer: Why do you want to work for Smith and Sons?
Candidate: After following your firm's progress for the last 3 years, I am convinced that Smith and Sons are becoming one of the market leaders and I would like to be part of the team.

Candidate: I am impressed by the quality of your products. I am sure that I would be a convincing salesman because I truly believe that the Atomizer is the best product on the market today.

Comment: Prepare yourself for this question by becoming informed about the company. The more detail you can give, the better you show the interviewer that you understand the company.

Interviewer: When can you begin?
Candidate: Immediately.
Candidate: As soon as you would like me to begin.

Comment: Show your willingness to work!

The above questions represent some of the most basic questions asked on any job interview in English. Probably the most important aspect of interviewing in English is giving detail. As a speaker of English as a second language, you might be shy about saying complicated things. However, this is absolutely necessary as the employer is looking for an employee who knows his or her job. If you provide detail, the interviewer will know that you feel comfortable in that job. Don't worry about making mistakes in English. It is much better to make simple grammar mistakes and provide detailed information about your experience than to say grammatically perfect sentences without any real content.

Wednesday, November 11, 2020

Health Care Vocabulary

During November and December, many employers let their employees sign up for health care coverage
for the next year. Health care has also been in the news as politicians talk about the Affordable Care Act and national insurance programs. 

Here are some words you might hear when talking about health care:

  • Health insurance: Plan that helps you pay for the cost of health care.
  • Dental care plan: Plan that helps pay for the services of a dentist.
  • Preferred provider network: Group of doctors and hospitals that a health insurance plan uses; this is usually cheaper than going to a doctor who is not in the network.
  • Dependent: someone who lives with you - usually your spouse and children. You can usually get insurance for them with your own plan.
  • Copay: Part of the cost of health care that you pay; insurance pays for the rest of the cost.
  • Vision care plan: Plan that helps pay for eye exams and glasses.
  • Premium: the money you pay for insurance. Sometimes employers help pay this cost.
  • Prescription medicine plan: Plan that helps you pay for medicine. 

Practice 1

What benefit should they use? (Answers are below)

A. Health insurance        B. Vision care plan        C. Prescription medicine plan       D. Dental care plan

_______ 1. Marta Verdun's daughter is having trouble seeing the board at school.
_______ 2. Todd just visited his doctor. The doctor wants him to start taking a new medicine.
_______ 3. Diane Baker feels terrible. She has a high fever and a sore throat. She needs to see a doctor. 
_______ 4. Millie Wong was eating peanuts and broke a tooth. Her tooth really hurts. 

More Information

This video explains how health care works in the United States: https://www.youtube.com/watch?v=-58VD3z7ZiQ

Here are some more vocabulary words you might need: https://www.learnenglishfeelgood.com/vocabulary/esl-for-immigrants-health-care-insurance.html

Practice 1 answers: B, C, A, D

 

Thursday, November 5, 2020

Tell Me About Yourself!

It is common for job interviews to start with the interviewer saying, “Tell me about yourself.” (They might also say: "Tell me about your background.") What should you say? Here are some tips:

- This is a time for you to state your skills, experience, and education that make you great for the job - but don't repeat your resume. 

- Don't include personal information, such as information about your family or hobbies that aren't related to the job. 

- The answer should only be a few sentences so that your answer is about one minute long.

- You can change your answer for each job interview so that it is the best answer for that job. 

- Practice! You can write out your answer and then practice saying it and time yourself. Practice with a friend or classmate to make sure it sounds great!

Here are some examples of good answers:

"I have worked as a cashier for two years and I really enjoy working with customers. Before I moved to the U.S., I worked as a receptionist at a busy real estate office, where I kept the office organized while helping clients. I am looking for a position where I can use both my office and people skills.”

"Hi, my name is Maria Jobs and I am a Certified Nursing Assistant. I have 10 years of experience in nursing in the U.S. and in my home country. I am looking for a position as a home health aide. I'm bilingual in Spanish and English; this helps me connect with more of our patients. I really enjoy working with families to help them understand the treatment for their family member."

This video will help you create your own answer to this question:

https://www.youtube.com/watch?v=m5kR7TPAkSw

Want to practice this and other interview questions? Make an appointment with Rachel, the ESOL Career Navigator, at rsbuczynski@fcps.edu

 

Tuesday, October 27, 2020

Spooky Jobs

Halloween is here and scary things are everywhere! However, there are some professionals who work spooky jobs all year round. In the spirit of Halloween, let's learn about some of the spookiest jobs around.

Gravedigger

Gravediggers dig graves in cemeteries for burials. It sounds creepy, but this is an essential role in American life (and death). Technology and construction equipment make the job both efficient and quicker than individual shoveling, allowing gravediggers to spend time mowing grass, pruning plants, setting grave markers, and making cemeteries beautiful places for loved ones to grieve their losses.

Undertaker

While morbid, undertakers always have a job. Undertakers arrange for removal of the deceased’s body, offer counsel and comfort to families of the deceased and file death certificates and other legal documents. The spooky factor comes in when undertakers have to transport human remains and oversee cremation.

Coroner

The key job responsibility of a coroner or medical examiner is to determine the manners and causes of death, often by performing autopsies. During autopsies, coroners inspect the body of a deceased person to identify marks or other evidence that indicates how he or she died. The scariness factor soars when there is a particularly gruesome murder or a body is found in a lake for example. Weather, the elements, and the kind of death make this job one of the spookiest around.  

Forensic scientist

The gun that killed JFK. The fingerprints left behind by bank robber John Dillinger. Each of these were examined by forensic scientists. Whether working in a lab or on a crime scene, forensic scientists help criminal investigations by collecting and analyzing evidence. 

Crime scene cleaner

There is no certification required to become a crime scene cleaner, but the government requires any employee that has the potential of being exposed to blood to complete training. Someone in this role could clean up a bloody crime scene one day, a hoarders’ home filled with roaches another day, and finish the week with an unattended body clean up. No day is the same! 

Embalmer

In a funeral home, the embalmer is responsible for embalming and preparing the bodies of the deceased for funeral services as well as burials or cremations. This may involve removing blood and replacing it with embalming fluid, performing reconstruction to disguise damage, and applying makeup to provide a peaceful, relaxing appearance. Embalmers must be available 24 hours a day, seven days a week. This may mean working during a holiday or special event.

Wednesday, October 21, 2020

Diplomas and Degrees

Many jobs require a high school diploma or even a college degree. Even if you graduated from high school or college in your home country, you may not know if your degree is the same in the United States. 

Remember, your life, work, and education experience counts, even if your degree is not the same in the United States! You could find a job in the same field as your home country, even if it's not the same job yet, to practice English. For example, if you were a nurse in your home country, you could work as a nurse's assistant or a hospital staff member to practice medical English until your degree is verified. 

Here are some resources to help you!

I Need a High School Diploma

I Already Have a Diploma/Degree

  • Evaluating International Diplomas and Degrees - There are many companies that can review your diploma or degree from your home country and provide proof of what the degree is equal to in the United States. These are all paid services.


Monday, October 5, 2020

Small Business Resources

Small Business Resources

Starting a Business – Business Planning

Community Business Partnership
6564 Loisdale Court, Ste. 600, Springfield, VA 22150
(703) 768-1440
https://cbponline.org/Provides online and in-person training and counseling for people who want to start or grow small businesses.

Virginia Business One Stop
http://www.bos.virginia.gov/index.shtml
Information on all steps of owning a business in Virginia.

Virginia Small Business Development Centers, State Office
4031 University Drive, Suite 100, Fairfax, VA 22030
(703) 277-7703
https://www.virginiasbdc.org/
Provides counseling and training.

Fairfax County Bizex
https://www.fairfaxcounty.gov/topics/starting-business
Business, Professional, and Occupational Licenses (BPOL) Information
https://www.fairfaxcounty.gov/taxes/business/information-new-businesses
New businesses must file a business license application within 75 days of the date business began.

SCORE Counseling
https://washingtondc.score.org/
SCORE is a nationwide, non-profit volunteer association with over 12,000 retired and active business owners and executives. SCORE provides one-on-one counseling and mentoring, low-cost business-related workshops and FREE house calls to your business location to conduct business reviews. The Washington, D.C., area chapter has over 50 expert volunteer members to assist you.

Marketing a Business Online

Networking

  • Talk to friends, family, and classmates to see if they need your business.
  • Visit www.meetup.com to find local groups in contracting, remodeling, housekeeping, or other common careers.
  • Google businesses doing the type of work you would like to do in your area - and call them to see if they need help.
  • Look on Facebook for local businesses like the kind you want to start, and follow their page to see what information they post and if they have jobs.





Monday, September 28, 2020

8 Essential Tips for Writing Your Resume in English

Source: English Live, https://englishlive.ef.com/blog/career-english/8-essential-tips-for-writing-your-resume-in-english/ 

One good first step when looking for a job is creating your resume (or CV). This document is a collection of your skills, education, and experience. 

Resumes in the United States might be a little different than CVs in your country of origin. Here are some tips on writing your resume in English. You can read the full article from English Live here

1. Make sure your resume is easy to read by using a simple font and good formatting.

2. Your resume is a short summary of all of your qualifications. It should be 1-2 pages total.

3. Include your full name, email address, and phone number at the top of your resume so it is easy to find. You do not have to include your full address (you can just use city and state).

4. Organize the information on your resume into three categories: work experience, education, and skills. Your most recent job and most recent education go first, followed by past jobs/education.

5. Include a job title for each job.

6. Use bullet points to list your experience and make sure to edit your resume. (You can send your resume to the FCPS ACE ESOL Career Navigator to help!)

7. Use action words like 'created,' 'managed,' 'coordinated,' and 'assisted' in your job descriptions. 

8. Be honest - make sure everything is correct on your resume before you send it to a job.


Monday, August 24, 2020

ESL: Improve Your English Telephone Skills

 Source: https://www.thoughtco.com/telephone-practice-english-with-dialogues-1211307 

By Kenneth Beare - Updated July 18, 2019 

Practice your telephone skills using the short English conversations provided below that focus on several everyday situations. Print these telephone scenarios for use in class or share telephone conversations with your friends online. For example, you could Skype your friend, navigate to a telephoning English practice page, and rehearse together by each taking a role, exchanging roles, and practicing a few times. 

Telephone Tips

Practice each dialogue with a friend or classmate a few times. Next, write your own telephone dialogues, go into another room, and use your smartphone to call your partner. Practicing by using a real phone will make future conversations with native speakers much easier. After you've practiced with a friend, try these tips:

  1. Call local businesses: The best way to get better is by practicing calling various stores or businesses. Before calling, jot down a few notes on the information you would like to find out. Use your notes when you call the stores to help you feel more confident when you speak.
  2. Call yourself: To practice leaving messages, call yourself and leave a message. Listen to the message to see if you can understand the words clearly. Play the recording for a native-speaking friend to see if she understands the message you have left. 
  3. Introduce yourself properly: When on the phone, use "This is..." rather than "I am..." when introducing yourself in English. 

Don't be shy about asking the speaker (politely) to repeat names and numbers to ensure that you get the right information. Repeating names and numbers will help slow speakers down.

Key Vocabulary

Before practicing the following dialogues, familiarize yourself with the following terms, which are common to many telephone conversations:

  • This is ...
  • May (Can, Could) I speak to...?
  • I'm calling ...
  • Please hold...
  • put someone through...
  • Who's calling...?
  • take a message
Calling Someone at Work
  • Caller: Hello. This is [your name]. May I speak to Ms. Sunshine, please.
  • Receptionist: Hold the line a moment, I'll check if she is in her office.
  • Caller: Thank you.
  • Receptionist: (after a moment) Yes, Ms. Sunshine is in. I'll put you through.
  • Ms. Sunshine: Hello, this is Ms. Sunshine. How can I help you?
  • Caller: Hello, my name is [your name], and I'm calling to ask about the position advertised on JobSearch.com.
  • Ms. Sunshine: Yes, the position is still open. Could I have your name and number, please?
  • Caller: Certainly, My name is [your name]...

Leaving a Message

  • Fred: Hello. Could I speak to Jack Parkins, please?
  • Receptionist: Who's calling, please?
  • Fred: This is Fred Johnson. I'm a friend of Jack's.
  • Receptionist: Hold, please. I'll put your call through. (after a moment)—I'm afraid he's out at the moment. Can I take a message?
  • Fred:  Yes. Can you ask him to give me a call? My number is 909-345-8965.
  • Receptionist: Could you repeat that, please?
  • Fred:  Certainly. That's 909-345-8965.
  • Receptionist: OK. I'll make sure Mr. Parkins gets your message.
  • Fred: Thank you. Goodbye.
  • Receptionist: Goodbye.